This is the web site of The Champlain Telephone Company. The Champlain Telephone Company is the sole owner of the information collected on this site.

Our postal address is
1118 Main St.
P.O. Box 782
Champlain, NY 12919

We can be reached via e-mail at service@champlaintelephone.com or you can reach us by telephone at 1-800-353-8945 or 518-298-2411.

Personally Identifiable Information Collected: The Champlain Telephone Company collects personally identifiable information from our users at the following points on our web site:

Registration: In order to use this web site, you must first complete the registration form and create a user name and password. During registration, you are required to give contact information (such as name and e-mail address) and the last four digits of you Social Security or Tax ID number. We use this information to validate your account and to contact you about services you use on this site.

Payment Processing: When using this site to pay your bill, you must provide contact information (such as name and e-mail address) and financial information (such as credit card number and expiration date). We will use this information to complete your payment.

Site Communications: Communications from this site will occur for the following purposes:

Customer Service: Based upon the personally identifiable information you provide us, we will send you a welcoming e-mail to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by e-mail or telephone, in accordance with your wishes. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding services they have used on-line.

Service-Related Announcements: We will send you strictly service-related announcements on occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an e-mail. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Information Sharing and Disclosure: The Champlain Telephone Company will share your personally identifiable information under the following circumstances:

Parent and Affiliated Companies: Parent and/or affiliated companies, acting as agents for The Champlain Telephone Company, will use the personally identifiable information collected on this site in response to your inquiries, to provide the services you request, and to manage your account.

Agents and Service Providers: We use a financial transaction service and a credit card processing company to process your payment. We share financial information with these providers (such as credit card number and expiration date) solely for the purpose of completing your payment.

Legal: We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our web site.

Other Information Collected:

Domain Name: For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible). We collect the domain name and e-mail address (where possible) of visitors to our Web page, aggregate information on pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations.

Cookies:

Additional Uses of Information:

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.

Customer Access to Information Collected:

Upon request we provide site visitors with access to financial information (e.g., credit card account information) that we maintain about them, unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made payments and payment amounts) that we maintain about them, communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries), contact information (e.g., name, address, phone number) that we maintain about them.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, unique identifiers, and transaction information. Consumers can have this information corrected by sending us e-mail at service@champlaintelephone.com, calling us at the above telephone numbers, writing to us at the above address.

Security:

When you enter sensitive information (such as credit card number) on our registration or payment forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link: [need link]

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you have any questions about security on our Web site, you can e-mail us at service@champlaintelephone.com

Business Transitions:

In the event The Champlain Telephone Company goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via e-mail of any such change in ownership or control of your personal information.

Changes in this Privacy Statement:

If we decide to change our privacy policy, we will post the changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our home page.

If you feel that this site is not following its stated information policy, you may contact us at service@champlaintelephone.com, or at the above address or phone number.

Contact Us:

If you have any questions or suggestions regarding our privacy policy, please e-mail us at service@champlaintelephone.com, call us at the above numbers, or write to us at the above address.