News
Customer Appreciation Day
At our recent Customer Appreciation Day held October 1st, we held drawings for six free months of DSL and an iPod Shuffle. The winners of the six free months of DSL are Marlene Schenck and Charles Coles. Donna Barcomb was the winner of the iPod Shuffle. Congratulations to all our winners.
The Day was also featured in an article by Denton Publications. Check it out!
Triple Play at The Champlain Telephone Company
The Champlain Telephone Company is now offering a NEW home telecommunications package. The new triple play solution offers the already great quality local and long distance telephone and Internet services PLUS television!
Get it all for UNDER $80!
Bundle CTC's Champs Choice Lite Calling and Internet Package ($39.95) with our DIRECTV Choice Xtra (over 200 channels for $39.99*) for the low cost of $79.94*. We have several different Calling and DIRECTV packages available - with so many to choose from you are able to create a triple play package that suits your household. Call 298.2411 today to sign up for our $79.94 package or customize your own!
CTC now has a television located in our lobby so you can stop by and check out what we now have to offer as a LOCAL DIRECTV dealer. Stop in and see all the channels we provide and learn more about our new triple play solution.
* Pricing shown is cost after DIRECTV rebates. The regular Choice Xtra package price is $60.99 before rebates. The customer is responsible for submitting rebate requests to DIRECTV.
JR Davenport Retires
After working with The Champlain Telephone Company for over twenty-six years, JR Davenport retired from CTC this past March.
JR started working for the company in September 1982 and most recently held the position of Network Engineer. JR was in charge of the daily network engineering of our TDM switch, responsible for translations and trunking to and from the outside world and the internal communications between our offices.
JR was also a member of the New York State Telecommunications Association (NYSTA) and represented CTC on the Network Sub-Committee as well as the Safety Committee.
Congratulations!
CTC is pleased to announce the appointment of Rick LaVenture as CTC's Network Engineer. Formerly the Central Office Technician for PrimeLink, LaVenture assumed his new responsibilities as of March 2009.
In this position, LaVenture will direct and manage the central office for all companies within the family of companies. LaVenture will also be actively involved in selecting new hardware and software for both CTC and PrimeLink fiber optic networks, ensuring that customers are receiving a reliable and high quality of service now and in the future.
Welcome!
The Champlain Telephone Company welcomes two new Representatives to the Customer Service Office Kaley Gauthier and Jason McLeod.
Kaley began her role as Customer Service Representative in October 2008. Kaley fits right in with the CTC Customer Service Team bringing with her customer service knowledge and accounts receivables experience from UPS-SCS and Livingston International. Kaley is a Champlain native and currently lives there with her husband and two children.
Jason started working as a Customer Service Representative in March 2009. With over five years of customer service experience in the telecommunications and electronics industry, Jason is an ideal addition to the CTC Customer Service Office. Jason recently moved to this area from Florida and currently resides in Plattsburgh with his companion Brittany and two children.
Kaley and Jason's responsibilities include building and maintaining customer relationships, interacting with CTC customers on a daily basis, issue service orders for new and existing accounts, collect payments, address customer's concerns and answer general questions about CTC and the services offered.
Hudson-Fulton-Champlain Quadricentennial Celebration
Commemorating the past. Celebrating the present. Preserving the future.
One hundred years ago, in 1909, the Champlain Tercentenary Anniversary was hosted jointly by Vermont and New York states. The world was invited to enjoy a commemoration that celebrated what the intrepid French Explorer had found- a rich and beautiful place, which had been inhabited by native peoples for generations before. Now, in 2009 many activities including historic displays, re-enactments, boat races, music, drama, art exhibits, and even a television documentary and many small town observances are planned to once again celebrate an
important anniversary of the arrival of Samuel de Champlain on the lake that bears his name.
Watch for numerous events planned in all communities, including re-dedication ceremonies at three Champlain monuments.
Go to www.discoverlakechamplain400.org to find out more about upcoming Quadricentennial commemorations and celebrations.
Can You Dig It?
The UFPO (Underground Facilities Protective Organization) has put in place a new law to protect buried facilities from accidental damage that could result in service interruptions, loss of life, personal injury and/or property damage. Please remember to call 800.962.7962 before you dig. The New York State Law requires:
- All excavators must call the UFPO at least two full working days prior to a dig.
- All operators of underground facilities must become members of the UFPO one-call network. Upon notification that an excavation will take place on a site that contains buried utilities, they must locate and mark those utilities within two working days.
- In event of an emergency, operators must locate their buried utilities as soon as possible.
- Once the buried utilities are marked at a site, the excavators must verify the precise locations of the underground facility.
- The excavator is responsible for protecting and preserving the slakings, markings or other designations.
- The excavator must prevent damage to any underground facility.
- Penalties for noncompliance are set from $1,000 to $7,500 and excavator can be enjoined from completing work on a site.
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